SWBC Blogs | LenderHub

The Value of a Dealer Relationship Officer

3 Ways Management Can Help Boost Sales at Your Financial Institution

How to Find Those "Red Flags" of Identity Theft

Is Your Institution Prepared for Declining Mortgage Interest Rates?

Auto Finance Market Stats and Trends: Q2 2019

5 Standard Reports Your Outsourced Collections Partner Should Provide

3 Ways to Help a Financially Burdened Borrower

Is Your Institution Prepared for Rising Interest Rates?

Evaluate Your In-House Collection Operation with These 7 Questions

One Size Does NOT Fit All in Property Valuations

Millennials and Mortgages

The CUInsight Experience Podcast: Featuring Charlie Amato

7 Components of a Complaint Management Program

Overcoming Collections Challenges with Integrated Solutions

The Keys to Streamlining Your Loan Origination Process

Preventing Carding in a Cashless Age

The Benefits of Implementing Debit Card Payment Options

Shifting Focus to Your Underinsured Borrowers

On the Road with Rising Auto Loan Delinquencies

4 Ways to Make Your Financial Institution a Borrower's First Choice

Credit Union Industry Stats and Performance Trends: Q4 2018

Increase Borrower Satisfaction Through Payment Convenience

The Transition to Non-Traditional Property Valuations

Proper Conduct for Repossession Agents

How Payment Preference Should Dictate Payment Acceptance

How to Deal with Hostile Debtors when Recovering Collateral

Growing Non-Interest Income with Payment Protection

Kick Your Outsourced Collections Machine Into Overdrive

How Improved Consumer Confidence Can Lead to Increased Debt

Commonly Asked Questions about Automated Valuation Models

How to Successfully Navigate TCPA Cell Phone Consent

Watch for Accelerating Delinquencies as Sales Shift to Trucks

How to Deploy an Omnichannel Payment Strategy

Add Value to Premium Checking with Voluntary Protection Products

Three Tips for Retaining Customers with Overdrawn Accounts

How Credit Card Delinquencies Affect Your Bottom Line

Split-Dollar Insurance: Life Insurance for Executives

Warning: ATM Global Cash-Out Scheme

August 2018 Market Commentary

How Home Equity Lending Can Deepen Customer Relationships

How Baby Boomers May Hold the Key to Auto Lending Sales

Don’t Be Caught Unprepared for the New Excise Tax

5 Common Collections Challenges (and How You Can Overcome Them)

10 Topics to Educate Your Customers on Debt Management

Warn Your Customers About Romance Scams in Payments

A Deeper Look Into the Appraiser Shortage

Borrow Best Sales Practices from Other Financial Institutions

The Quest for Non-Interest Income

5 Ways to Advance Your Investment Program

Columbine FCU Finds Indirect Lending Success with Hybrid CPI

Pope Francis Weighs in on the Dark Art of Money Magic

How Longer Auto Loan Terms Impact Your Financial Institution

May 2018 Market Commentary

Yes, Virginia, There Is an Economic Cycle

Dude, Where's My Car?

The Unbearable Flatness of Being

How to Ensure Retirement Plan Decisions Are in Employees' Best Interest

This Market Can Really Take a Punch

Germans? Forget It, He's Rolling.

Check Out the Brand New SWBC.COM

Use Loan Protection Products to Accelerate Sales

March 2018 Market Commentary

Welcome to the Great Game

How EMV Technology Affects Financial Institutions

Depreciation Benefits of Vehicle Protection Products [Infographic]

Credit Life Insurance and the Underinsured/Uninsured American

Take this Job and J.O.L.T. It!

Secretary Mnuchin Fires the First Shot

Take Your Direct Lending Game to the Next Level

The Tide is Going Out; Are You Wearing Your Bathing Suit?

It's Past 2.75%; Do You Know Where Your Risk Is?

January 2018 Market Commentary

Threat and Vulnerability Management: Sometimes You See the Bullet Coming

4 Rules for Creating Compelling Consumer Experiences

Abe Vigoda is Dead, but the Bull Market for Fixed Income Is Not

A Road Map for the New Year

Avoid Tuning the Wrong String

Find Out How Texans Credit Union Created Non-Interest Income Growth of 17.89%

Artificial Intelligence (AI) vs Humans for Customer Service

Where, oh Where, Have the Bond Vigilantes Gone?

Consider Referrals an Educational Opportunity

Global Investment Outlook: December 2017

Death and Taxes: the Former is Certain, the Latter Not So Much

What the Heck is a Funeral Concierge?

Threading the Needle

Disintermediation: Time to End the Conversation

The "Bank of Amazon" Shouldn't Happen

The 800-Pound Gorilla Skipped Lunch

What Financial Institutions Need to Know About Artificial Intelligence (AI)

Quantitative Easing and Money Magic

Global Investment Outlook: Oct. 2017

Develop an Omnichannel Experience that Delights Your Customers

Improve Your Retail Investment Program

Converting to a Peacetime Federal Reserve

How One Financial Institution Increased Their Payment Transactions By 43%

The Great Trump Reflation Trade Back?

CU Industry Stats and Performance Trends: Q2 2017

Michael Milken's Happiness Scares Me

Global Investment Outlook: Sept. 2017

Gain a New Perspective on Credit Life Insurance

Market Fear Gauge? Try the Japanese Yen

The Cross of a Two-Percent Certificate of Deposit

Factories Are Coming Back, but They're Bringing Their Robots with Them

Attributes of the Most Effective CPI Programs

Dancing on the Debt Ceiling

What Your Institution Needs to Know About UDAAP

Running the Wire

The Most Read LenderHub Posts of 2017

Maybe Productivity Isn't as Bad as They Say—It Could Be Worse

Happy Anniversary

3 Ways to Help Your Customers with Their Retirement Plan

Ladies and Gentlemen, the Foundation Has Left the Building!

Preparing for a 401(k) Audit: Yes, They Really Do Exist

Who Will Be the Fed's John Kennedy?

Who's on First?

How the Housing Market Could Impact Your Credit Union

Sometimes It's Just a "Trader Thing"

Credit Card Compliance: The Military Lending Act

The Endless Highway

Picking Up Nickels in Front of the Steam Roller

Energy Independence? Thank Ben Bernanke!

2017 Trends in FinTech

Prepare for New HMDA Reporting Requirements

Delinquencies Are Increasing: What it Means for You

The Economy, Financial Markets, and Political Crises

4 Ways to Attract and Retain Top C-Level Talent

Office Computer Tips for the Power User

Trinity, Part Two

Problems with Productivity

Essential Tips for Accepting Loan and Credit Payments Online

What Flood Insurance Reform Means for Your Institution

Sometimes It's Easy

CEO Fraud: An Interview with SWBC's Chief Information Security Officer

Watch What We Do, Not What We Say

Addressing the Benefits Coverage Gap for Executives

Pres. Trump and the ACA: What Businesses Need to Know

Top Regulatory Challenges Lenders Will Face this Year

All Jammed Up

Four Payment Processing Best Practices to Deploy with Your Employees

Nobody Rides for Free… Except for U.S. Shale on Saudi Arabia's Dime

March Fed Rate Hike Is the Smart Move

Detecting Suspicious Activity in Loan Payments

Germans say, “Nein danke”

Sales Success is as Simple as Listening

The Sobering Reality of the Mighty Dollar

Integrating Payment Reconciliation with Your Core

Burning Down the House—Madame Le Pen Discovers Gresham’s Law

Meanwhile, over at the Fed

Introduction to the Payment Card Industry Data Security Standard (PCI DSS)

What Is the Presidency for?

4 Things Consumers Expect from a Payments System

When Not in Doubt, Doubt

Essentials for Successful Telephone and Email Sales

No Prizes for Halftime Scores

The Top 5 Most Popular LenderHub Posts: 2016 Edition

The Sales Presentation Begins at 'Hello'

Credit Unions Exemplifying the Holiday Spirit

Communication Breakdown

Credit Union Industry Statistics and Performance Trends: Q3 2016

If Only We Had a Defense

[Video] Differentiating Your Auto Loan Offer

Which Company Culture Matches Your Work Style?

How Lenders Will Be Impacted by the 2016 Election Results

Will the Battle Be Joined?

5 Delinquent Borrower Objections (and How to Overcome Them)

Putting the Fiscal Cart Before the Monetary Horse?

Big Government and Debt Collection: What You Need to Know

China? I Thought They Fixed That!

Why it's Beneficial to Retain Customers with Overdrawn Accounts

Are Consumer Vehicle Purchase Trends Impacting Lending?

Subterranean Monetary Policy Blues

[Video] Why are Loan Officers Afraid to Offer Products?

In the Rearview Mirror, but Driving Backward

5 Useful Tips to Protect Your Financial Institution from Cyber Attacks

Reducing Member Noise: An Interview with Cabrillo Credit Union

Wednesday's FOMC: "We Have Met the Enemy, and it is Us!"

15 Quick Tips to Take Your Sales Staff to the Next Level

Welcome to the Dogpile

A Credit Union Man: Part 3

Time for Everyone to Clean Up Their Own Backyard

6 Questions You Should Ask An Outsourced Collections Provider

Vendor Management and Compliance: To Protect and Serve

Ten Years After

Innovative Ways to Grow Deposits

The Ballad of Tudor Jones

How to Choose the Right Path for Strategic Growth

It's Not Nice to Fool Mother Nature

Effectively Communicate with Indirect Borrowers

Waist Deep in the Big Muddy

A Credit Union Man: Part 2

Pachinko Anyone?

Serve Indirect Borrowers with Convenient Online Payment Solutions

Summertime and Living's Queasy

Financially Literate Customers Are Your Greatest Assets

Doctor Strangelove Arrives in Tokyo

The Kindergarten Compliance Rulebook for Credit Unions: Part 2

The Kindergarten Compliance Rulebook for Credit Unions: Part 1

Europe's Summer of Discontent

A Credit Union Man: Part 1

6 Steps to Seamless Customer Onboarding

And Now For Something Completely Different

I Couldn't Repair Your Brakes, So I Made Your Horn Louder

Creating a Sales and Service Culture

Ain't Living Long Like This

4 Must-Have Verifications for a Compliant Mortgage Lending Program

A Noble Experiment Gone Horribly Wrong

Give the People What They Want!

How the American Collectors Association Can Support Your Collection Efforts

We are Relevant!

Engage Indirect Borrowers in 4 Simple Steps

The Money River Just Keeps on Rolling

The 6 "BEs" of Becoming a Confident Salesperson

Will The Circle Be Unbroken?

Here is Why Your Team/Division/Company is Failing

In The USA, It’s Apple®; Meanwhile In Japan, It's Just Plain Bananas

Beyond the Numbers: Sharing Sales Best Practices Between Vehicle Protection Partners

The Sound of One Hand Clapping

Become Your Customers' Biggest Ally During National Financial Literacy Month

Doha Production Freeze Meeting Breaks Up; Guns N’ Roses Still Together

The Next Big Health Care Reform Provision Every Employer Should Know About

A Yen For Destruction

What Repossession Really Costs Your Financial Institution

What Now, Lieutenant?

4 Ways to Minimize Employee Fraud and Theft

Will April Central Bank Showers Bring May Flowers?

Why Product Lifecycles Should Determine How You Allocate Your Money

Don’t Worry Madam Chairwoman, Sometimes "Credibility" Isn’t All It’s Cracked Up To Be

Revenue Diversification: The Antidote to Today’s Low-Yield Loan Interest Rates

Draghi Summons His Inner J.-B. Say

Why I Use a Rubber Band to Measure Success

Half-Wit Holiday

4 Tips for Being a More Effective Leader

The Beatings Will Continue Until Morale Improves

Payment Protection: An Invaluable Program

The Wing Beat of a Butterfly

Overcome the Fear Factor—Arm Loan Officers With GAP Sales Tools

They Made a Desert and Called it Peace

How to Successfully Manage Your Real Estate Owned (REO) Portfolio

The Worm Has Begun to Turn

Telephone Consumer Protection Act (TCPA): What You Need to Know

Key Attributes of a Great GAP Provider

One Is The Loneliest Number

How Getting "Hacked" Can Make You Look Like a Terrorist

Loose Fed Lips Can Sink Canadian Ships

Employee Satisfaction: The Key to Your Financial Institution's Success

Transitory Tightening?

How Do Your Self-Service Touch-Points Stack Up?

Saudis and Chinese Throwing Hail Marys

Avoid the Pain Trade

The 5 Most Popular LenderHub Blog Posts from 2015

Mission Accomplished!

Dark as a Dungeon

The Yellow Brick Road to a Happy Customer

“It’s Alright Ma, It’s Just Traders Screaming"

Transform Your Borrower Communication to Keep Customers Happy

Why Engaging In Social Media is Beneficial To Your Financial Institution

Looks Like Lower and Flatter for 2016

10 Stats that will Make You Consider a Corporate Wellness Program

Cyber Threats to Look Out for This Holiday Season

Balancing The World On The Head of a Pin

3 Things Every Credit Union Should Know About Benefits Pre-funding

If You're Going to Go, Janet, Just Go

7 Simple (But Crucial) Things Financial Institutions Often Forget About

Fed Says “Maybe December,” Capital Flows Say “No Way”

How To Use Social Media for Collections

A Tale of Two Decembers

Channel Your Inner Salesperson

The Fed Has a Clear Strategy, but the Economic Outlook is Unclear

Elevate Your Sales By Identifying the Unknown Need

The Fed Can't Save You...But Maybe King Salman and President Xi Can

Hurricane Joaquin to Miss Wall Street. Hurricane Janet Vanishes From Radar

Gen Y: The New Generation of Life Insurance Consumers

When You Get to a Fork in the Road…..Take It!

Transacting Versus Conversing: Open the Door to Opportunities You're Missing Today

Fed. Pokes Head Out and Sees Shadow--6 More Weeks of Dithering

Social Media Rules Every Financial Institution Should Follow

FinTech: How Does It Affect You?

7 Mistakes You're Making with Your Customer Surveys

How to Become an Email Marketing Boss

Safety, Liquidity, and Yield: Managing Your Investment Portfolio

[Quiz] What Decade Is Your Sales Style?

Increase Customer Survey Response Rates in 5 Simple Steps

Subprime Auto Lending: Risky Business or Road to Redemption?

What Do Tanning Lotion, Water Floats, and Auto Insurance Have in Common?

Before You Freak About Google’s Mobile Update, Read This

Email Marketing Do's and Don'ts

5 Benefits of Purchasing Software as a Package

The Way to Your Customers' Hearts is Through Financial Literacy

Three Cost-Saving Benefits to Outsourcing Collections

How to Get the Most Out of Your Technology Investment

Maximize Your Auto Lending Strategy By Cross Selling

How to Build a Simple, but Telling Competitive Analysis

Blended Learning: The Evolution of the Classroom

What Your Financial Institution Can Learn from Cheers

Improving Customer Service Through Technology

It’s Never Too Late to Make Resolutions

How Your Financial Institution can Attract and Retain Gen Y: Vol. 2

Deposit Rich & Loan Poor? Boost Equity Lending Without the Risk!

How Your Financial Institution Can Attract and Retain Gen Y: Vol 1

How to Achieve Big, Balanced, and Sustainable Auto Loan Growth

Your Auto Loan Product Experts are Just a Click Away

Three Simple Tips to Retaining Your Customers

Now You're Speaking My Language!

60 Days to a Streamlined Collections Process

A Real Wizard's Lesson on Long-Term Contracts

The 5-Part Online Video Marketing Guide for Financial Institutions

Due Diligence for Loan Participation Programs: A Comprehensive Guide

Internet Pin Debit: How It Can Protect Your Borrowers

The 6 Benefits of Using Participation Loans

Hate Rejection? Here are 5 Strategies to Overcome Being Told "No"

Think Outside the Vehicle Box to Increase the Value of Your Auto Loans

The Top 6 Customer Services Mistakes You Make Time and Time Again

What Makes Your Auto Loans Better Than the Competitions'?

Recognition: It's the Little Things That Matter

How to Find Those "Red Flags" of Identity Theft

Life Insurance: 5 Reasons It Should Be One of Your Core Products

Chilies, Cheese, Grilled Onions, and Lower Fees… I Want Them All!!

The Top 5 Reasons Why Homeowners Receive Force Placed Insurance

How to Successfully Navigate a Merger or Acquisition

Four Ways Major Mechanical Protection Insurance Can Strengthen Your Used Auto Lending Strategy

How to Market Property and Casualty Insurance Like a Pro

Now is the Best Time to Outsource Mortgage Lending

Three Ways to Market Prepaid Cards to Young Consumers

The 6 Steps to Retaining Your Customers for Life

Three Tips for Effectively Cross-Selling Insurance

3 Ways You Can Improve Your Customer Service in 2014

Should Your Financial Institution Outsource Collections?

Hybrid CPI: Helping You Do What's Right For Your Borrowers

Hooray, You've Increased Lending!...So, Now What?

Gen Y: Why They're Every Institution's 'White Whale' (and What You Can Do to Conquer Them)

Is Outsourcing CPI a Smart Business Move?

The 5-Step Plan for Creating a Successful Loan Recapture Program

The Top 8 Characteristics of Successful Collection Agents

The Top 5 Benefits of Outsourced Collection Services

The 3 “E’s”: How Financial Institutions Can Attract and Retain Gen Y

How to Take Sales from Good to Great in 3 Easy Steps

Keep Borrowers Happy with Convenient Loan Payment Options

3 Questions to Ask When Looking for a New CPI Provider

"Survive and Thrive" Should be Today's Auto Lending Mantra

Improve Your Financial Institution's SEO in 1 Simple Step

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