The financial services industry is continuously evolving, and it is essential to optimize collections strategies to maintain liquidity and minimize risk. One of the most critical choices for credit un...
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See How Innovative Payment Options Make Borrower Interactions Smoother
In the ever-evolving landscape of financial services, borrower experience will always reign supreme. As technology advances, your financial institution will want to provide borrowers with the latest and most innovative technology that ensures every interaction with your financial institution is pleasant and convenient.
An area where organizations can make significant strides toward efficiency and borrower satisfaction is in their payment processes.
What Does Transaction Enablement Do?
Juggling multiple business partners and platforms while working to manually input borrower information and post payments to the core leaves too much room for error. Transaction enablement services automate borrower transactions, maintain security in a technologically advanced world, and streamline the complicated collections process. This allows your institution to focus on more important things, like customer service and the quality of your products.
4 Ways Transaction Enablement Improves Borrower Experience
In our fast-paced world, borrowers want their transactions to be quick and easy. That is why providing flexible payment options is key. Transaction enablement software empowers borrowers to conduct seamless, secure, and efficient transactions with innovative payment methods that work around their lifestyles.
Enhance the security of your financial institution’s operations with transaction enablement. With the advancement of technology comes a rise in cyber threats and fraud, making security paramount to the safety of financial services. Transaction enablement services are integrated with security measures like unusual activity monitoring, that ensure the safety of your borrowers and institution.
Reduce the burden on your call center with transaction enablement features like interactive voice response (IVR), mobile, and web options. This shortens the wait time for borrowers who need to speak with a representative while allowing the ones who want to get their payments done quickly to do so.
Allow your employees to focus on servicing your borrowers instead of going through the steps of manually inputting each payment transaction. By modernizing transactions with transaction enablement, your institution can ensure general ledger posting is efficient and accurate.
How SWBC and SWIVEL Can Help
A true transaction enablement platform is a powerful tool for financial institutions seeking to boost borrowers’ experiences. You want to provide your borrowers with transaction enablement services that evolve with the times.
SWBC has been providing innovative and effective payment solutions to financial institutions since 2004. As the years pass, and technology advances, our transaction enablement team, recently branded as SWIVEL, has continued to advance alongside it. To learn more about SWBC and SWIVEL’s modern and efficient payment solutions, visit our webpage.
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