LenderHub Blog | SWBC | Jeff Mortenson, SVP Product Collections & Contact Center

The financial services industry is continuously evolving, and it is essential to optimize collections strategies to maintain liquidity and minimize risk. One of the most critical choices for credit un...

Jeff Mortenson, SVP Product Collections & Contact Center

Mr. Mortenson is responsible for driving the vision, strategy, and execution for SWBC’s outsourced collections and contact center solutions. Jeff is an accomplished executive with strong business acumen and comprehensive experience, knowledge, and success in planning, acquiring, servicing, and collecting member loan portfolios. He has been at the forefront of implementing omnichannel communication strategies within member collections.

Digital Vs. A Live Agent

Jeff Mortenson, SVP Product Collections & Contact Center

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Recent Posts

Digital Vs. A Live Agent

A New Take on Collections: Your Tailored Solution

The Future of Collections: 3 Powerful Views to Think About!

Curtailing the Flight of the Contact Center Agent

Is the recession economy stressing your collections queues?

Adopting a Digital-First Collections Communication Strategy

2021 Consumer Delinquency Forecast and Roadmap Considerations

Collections Strategies for Indirect Borrowers

The Future of Collections: 3 Powerful Views to Think About!

The Top 8 Characteristics of Successful Collection Agents

5 Common Collections Challenges (and How You Can Overcome Them)

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Jeff Mortenson, SVP Product Collections & Contact Center

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Recent Posts

FREE WebinarSWBC 2024 Economic Forecast

Let Us Know What You Thought about this Post.

FREE Webinar

SWBC 2024 Economic Forecast

FREE Webinar
SWBC 2024 Economic Forecast