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Jeff Mortenson, SVP Product Collections & Contact Center

Mr. Mortenson is responsible for driving the vision, strategy, and execution for SWBC’s outsourced collections and contact center solutions. Jeff is an accomplished executive with strong business acumen and comprehensive experience, knowledge, and success in planning, acquiring, servicing, and collecting member loan portfolios. He has been at the forefront of implementing omnichannel communication strategies within member collections.

Recent Posts

Collections

Digital Vs. A Live Agent

Collections

A New Take on Collections: Your Tailored Solution

Collections

The Future of Collections: 3 Powerful Views to Think About!

Curtailing the Flight of the Contact Center Agent

Collections Outsourcing

Is the recession economy stressing your collections queues?

Collections

Adopting a Digital-First Collections Communication Strategy

Collections

2021 Consumer Delinquency Forecast and Roadmap Considerations

Collections Lending

Collections Strategies for Indirect Borrowers

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