<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=905697862838810&amp;ev=PageView&amp;noscript=1">

LenderHub

SWBC's LenderHub blog is a one-stop resource for lenders.

 

Evaluate Your In-House Collection Operation with These 7 Questions

Financial institution auto loan portfolios continue to grow annually. In fact, Experian1 reported that auto loan balances climbed to $1.18 trillion in the first quarter of 2019, a 6.5% increase from 2018. And, as many lenders know, when your portfolio grows, as does the risk of delinquency.

Read More

One Size Does NOT Fit All in Property Valuations

Lenders face a variety of challenges. When it comes to mortgage origination, some of those challenges include increased turn times and valuation costs. While it’s critical for lenders to demonstrate to regulators that they are valuing the equity in an appropriate and compliant manner, it’s also essential to provide cost-effective mortgages that close in a timely manner in order to meet the expectations of borrowers.

Read More

Millennials and Mortgages

In February 2019, Realtor.com released their 2018 Generational Propensity Report which outlined homebuying trends based on generational groups. Here are the biggest takeaways:

  • Millennials passed Generation X as the group taking on the most new mortgages in January 2017.

Read More

The CUInsight Experience Podcast: Featuring Charlie Amato

Our Chairman and Co-founder had the opportunity to sit down with CUInsight's Randy Smith, to chat about some of the most important lessons he's learned in life and business, his dedication to giving back to the community, as well as the culture that he and President and Co-founder, Gary Dudley, have built over the last 43 years for SWBC.

Read More

7 Components of a Complaint Management Program

We live in a day and age where consumers are all too happy to verbalize their complaints. Whether via Amazon reviews, Yelp, or social media posts, consumers have the ability to give their virtual thumbs up or down to let the world know how they feel about a product, service, or business.

Read More

Overcoming Collections Challenges with Integrated Solutions

Collections plays a critical role in your institution’s financial health. While delinquency rates can be cyclical, rising and falling as the economy shifts, for lenders, it’s critical to keep themselves in a position to be able to manage both increases and decreases in delinquency efficiently.

Read More

The Keys to Streamlining Your Loan Origination Process

The mortgage loan origination process can be clunky and inefficient. Ultimately, the goal of lenders is to close as many qualified mortgage loans as possible—while remaining compliant, of course.

Read More

Preventing Carding in a Cashless Age

There’s no shortage of scams affecting consumers and financial institutions alike when it comes to credit card fraud. According to the Federal Trade Commission, scammers ripped off Americans to the tune of $423 million last year through wire transfer fraud. Surprisingly, younger people, ages 20-29, reported losing money to fraud at an alarmingly higher rate than their 70-80+ counterparts—43% compared to 15%, respectively.

Read More

The Benefits of Implementing Debit Card Payment Options

Companies in every industry have had to adapt to growing consumer expectations for financial interactions that are fast, easy, and secure. Experiences with online retail firms like Amazon have conditioned consumers to expect a seamless payment process where debit or credit cards can be used with the click of a button from any device—or even activated through voice commands. That retail experience has evolved into strong bill payment preferences that have influenced how consumers want to manage their loan payments.

Read More

Shifting Focus to Your Underinsured Borrowers

It’s no secret that the demographic makeup of a financial institution’s membership is changing. As Boomers near retirement, their children are entering the mid-career phase of their lives, and their grandchildren are starting their financial journey. Each of these demographic segments has different product and service needs, as well as differing expectations from their financial service providers.

Read More