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Attributes of the Most Effective CPI Programs

Posted by Michael Dippo   |  August 29, 2017 at 9:49 AM

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  Your aging CPI program have you worried? Could Hybrid CPI be the answer?

 Reducing borrower noise and lowering CPI premiums resulted in the creation of Hybrid CPI

The largest asset that a lender has is their loan portfolio. In order to mitigate the risk caused by uninsured collateral, lenders have several options to choose from in loan risk management programs. Not all programs are the same, so, your financial institution needs to carefully review the program which best fits your needs, considering the collateral being financed, the make-up of the loan portfolio, and the amount of risk your team is willing to assume.

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Reducing Member Noise: An Interview with Cabrillo Credit Union

Posted by Cyndy Stewart   |  September 29, 2016 at 4:17 PM

We developed Hybrid CPI as an alternative tracking method to help our partners secure their collateral while maintaining positive member relationships and demonstrating to regulatory agencies that they are treating borrowers fairly. However, sometimes "out with the old and in with the new" is easier said than done, particularly when it comes to tried-and-true methods that lenders have been using for decades. It's not always easy for lenders to move away from their lender-placed comfort zone they're acquainted with and after all, "if it ain't broke, don't fix it," right? Well, many of our clients found that by transitioning from the industry-standard CPI program to our Hybrid solution they were able to realize numerous benefits including increased cash flow, reduced delinquencies and repossessions due to premium add-on, and reduced program administration burden and reduced member noise.

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6 Questions You Should Ask An Outsourced Collections Provider

Posted by Jeff Sullivan   |  September 8, 2016 at 2:00 PM

Making the decision to outsource some or all of your financial institution's collections work is no easy task. Even when you recognize that your internal staff does not have the time, resources, or ability to efficiently keep delinquencies low, it can still be difficult to trust a third-party vendor, particularly in this day and age of cyber breaches and regulatory scrutiny. Sometimes, after weighing all of your options, outsourcing collections may be the best business decision. In many cases, third-party vendors who specialize in collections have the staff and resources to dedicate 100% of their time to curing your delinquent accounts—oftentimes at a less expensive rate than your team can accomplish in-house. However, if you've decided to take the next step and work with an outsourced collections provider, there are a few questions you should ask before you sign on the dotted line.

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Telephone Consumer Protection Act (TCPA): What You Need to Know

Posted by Dan Boozer   |  February 5, 2016 at 9:00 AM

Most of us cringe when the phone rings, and we find ourselves on the receiving end of an uninvited sales call. Bill collection calls are even more unwelcome, but of course collection calls are inevitable if due dates lapse with no payment received.

When collection calls are unwarranted, there’s a fine line between those calls and harassing telemarketing calls. To protect consumers from unwanted and/or harassing telemarketing, the Federal Communications Commission enacted the Telephone Consumer Protection Act (TCPA), which has expanded in recent years to cover newer technology like text messages.

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Watch Out For The Moose!

Posted by David Karl   |  June 23, 2015 at 1:53 PM

It’s a fact that change comes easier to some versus others. While some embrace change as a chance for a new beginning, others look at it as a departure from the norm, extra work, and a chance of failure. Some want to forge ahead, and others want the status quo to remain until they are gone.  

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5 Benefits of Purchasing Software as a Package

Posted by Cyndy Stewart   |  May 27, 2015 at 12:22 PM

Financial institutions are not immune from having to invest in technology. At some point, in order to remain efficient and serve your customers, you will be forced to adapt to and implement new technology.

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Three Cost-Saving Benefits to Outsourcing Collections

Posted by Mark Damon   |  April 27, 2015 at 11:17 AM

Most businesses, financial institutions included, are always looking for ways to save money on basic operational costs. The goal is to run a lean and mean operation, right? Efficiency is the name of the game when you want to keep your shareholders—your members, in some cases—happy and, ultimately, pass on those cost savings to them in the form of lower loan interest rates and higher deposit account interest rates.

When it comes to collections, cutting costs can seem like an impossible feat when you have limited resources in staff, time, and technology. After all, there are only eight hours in the workday, and your collectors likely have a difficult time reaching delinquent borrowers during typical working hours. 

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Blended Learning: The Evolution of the Classroom

Posted by Gina Smith   |  February 25, 2015 at 2:19 PM

Before the Internet forever changed civilization, the only way to complete a course or receive training was in the classroom—also known as traditional learning.

Over the years, the landscape of learning has dramatically evolved, with technology enabling us to learn anytime, anywhere from a computer or a mobile device. As a result, blended learning programs were born, allowing us to create meaningful, real-world learning processes for all types of learners.

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It’s Never Too Late to Make Resolutions

Posted by David Karl   |  February 6, 2015 at 12:21 PM

A little over a month has passed since we rang in the new year and set personal goals to make 2015 the best year yet. So, how are your resolutions going? Good? Bad? Did you even make any? While it’s true that the new year invites new beginnings (and new resolutions), the reality is, you can make a resolution any time of the year. And, they don’t have to be run-of-the-mill resolutions like getting in shape, saving more money, etc., which—let’s face it—are all-too-easy to not accomplish.

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A Real Wizard's Lesson on Long-Term Contracts

Posted by David Karl   |  November 18, 2014 at 9:54 AM

Steve is in his 60’s and stands more than 6’5”. He has white, wild hair, but is bald on top. His voice is deep and booming as he leans back in his chair and gestures with huge hands high above his head. His white mustache dances as he laughs. His wink lets you know he is glad to share his knowledge.

I often described him as a wizard. 

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About the LenderHub Blog

SWBC's LenderHub blog is a one-stop resource for lenders. Come here to learn tips and best practices for risk management, income generation, marketing, operational improvement, and customer retention, as well as to learn about industry trends and SWBC news.