LenderHub Blog | SWBC

Collections Customer Service & Loyalty

5 Delinquent Borrower Objections (and How to Overcome Them)

The Cold Reality of the New Year

Are Digital Banks Outpacing Smaller Financial Institutions?

Q3 2023 Economic Outlook for Financial Institutions

The Unsung Heroes of Mortgage Lending

5 Contact Center Technologies You Need for Success

Curtailing the Flight of the Contact Center Agent

Lending

In a Digital Age, Smaller Financial Institutions Must Offer… Lollipops?

Lending

Leveraging LPI for Success in the Mortgage Industry

Lending

Inflation’s Impact on the Housing Market

Lending

Which Risk Management Program Is Right for Your Loan Portfolio?

Customer Service & Loyalty Payments

A BNPL Borrower Strategy That Builds Relationships

Lending

A Lender’s Guide to Navigating the Appraisal Modernization Path

Lending

3 Ways to Hedge Your Auto Portfolio Against Losses

Lending

Q1-2 2023 Economic Outlook and Recommendations for Lenders

Lending

Q1-2 2023 Economic Outlook: Industry Stability following Bank Failures

Lending

Reduce Costs and Mitigate Auto Portfolio Losses with Hybrid CPI

Collections

Top 6 Reasons to Outsource Your Collections Efforts

Lending

Modernizing the Property Valuation Process: Part 2

Collections Outsourcing

Optimize Your Outsourcing Efforts: Vendor Management Best Practices

Collections Outsourcing Market Insights

Surveying the 2023 Economic Landscape for Financial Institutions

Collections Lending Market Insights

How the Q4 2022 U.S. Economic Outlook Impacts Your Institution

Lending

Modernizing the Property Valuation Process: Part 1

Collections Outsourcing

Is the recession economy stressing your collections queues?

Lending Marketing & Sales

Key Attributes of an Outstanding GAP Provider

Collections

How to Streamline Your Collections Process in 60 Days or Less

Lending

Are POC Taking Full Advantage of Property Tax Appeals in Texas?

Collections

Is Your Institution Prepared for Rising Interest Rates?

Collections

7 Questions to Help Evaluate the Efficacy of Your Collections Operation

Insurance

Protecting Your Borrowers’ Income in the Event of a Disability

Collections

How to Optimize Your Collections Efforts to Handle Rising Delinquencies

Collections

Adopting a Digital-First Collections Communication Strategy

Collections

Running Up That Bill: Collections Lessons from Stranger Things

Lending Insurance

When Consumer Credit Surges, It’s Time to Offer Payment Protection

Lending

Are Rising Interest Rates and Inflation Impacting Reverse Mortgages?

Regulations & Compliance Payments

Adhering to Nacha’s Fraud Risk Management and Monitoring Rules

Lending

Q3 2022 Economic Outlook for Financial Institutions

Lending

Recession is on the horizon. Is your institution prepared?

Lending

Elevating Voices: A Discussion About Equity and Inclusion in Lending

Marketing & Sales

5 Tips for Dazzling Indirect Borrowers

Other Customer Service & Loyalty

Resources for Borrowers: Tips for Parents with Young Drivers

Marketing & Sales

Step Up Your SEO Efforts with Optimized GMB Listings

Customer Service & Loyalty

Shipping Gen Z Borrowers and Vehicle Protection Products

Marketing & Sales Customer Service & Loyalty

Borrowers Want To Know: Can I get vehicle protection for my EV?

Lending

Can Alternative Appraisals Help Solve the Black Homeownership Gap?

Other

5 Tips for Boosting Employee Retention at Your Financial Institution

Insurance

Resources for Borrowers: Tips for Maintaining High-Mileage Vehicles

Customer Service & Loyalty

Give Your Borrowers Peace of Mind for Mental Health Awareness Month

Outsourcing Lending

Actions Items for Financial Institutions in Q3-4 2022

Regulations & Compliance Retirement & Succession Plans

Is Your Retirement Plan Sponsor ERISA Compliant?

Other Lending

Economic Outlook for Financial Institutions: Q3-Q4 2022

Lending

Building Borrower Trust and Loyalty with Payment Protection Programs

Lending

Auto Lending Trends Q2 2022: Used Vehicle Market Is Heating Up

Lending

3 Expectations to Set with Vehicle Protection Product Partners

Lending Technology

New Floorplan Requirements for Traditional and Desktop Appraisals

Regulations & Compliance

Compliance and Collections: Adhering to the FDCPA and Regulation F

Insurance

Supporting Your Borrowers Through an Economic Downturn

Lending Technology

Desktop and Hybrid Appraisals: A Digital Revolution for Lenders

Regulations & Compliance

5 Best Practices for Adhering to UDAAP Regulations

Insurance

2022 Outlook for Payment Protection and Other Insurance Products

Regulations & Compliance

Bank Secrecy Act and Anti-Money Laundering Regulations

Lending

2022 Product Outlook for Financial Institutions: CPI

Other Customer Service & Loyalty

Consumer Credit Is on the Rise—What It Means for Your Borrowers

Payments

2022 Product Outlook for Financial Institutions: Payments

Regulations & Compliance

Compliance Spotlight: Navigating Nacha’s Account Validation Rule

Lending

How the Semiconductor Shortage Will Impact Auto Lending in 2022

Collections

Three Tips for Retaining Customers with Overdrawn Accounts

Collections Payments

Economic Review and 2022 Forecast for Lenders [+ Free White Paper]

Lending

Credit Union Industry Stats and Performance Trends: Q3 2021

Collections Payments

Accio, Solutions! Magical Vendor Management Tips from Harry Potter

Insurance

Using Authentic Communication to Help Identify Your Borrowers’ Needs

Marketing & Sales

The Benefits of Building a Strong Sales Culture at Your Institution

Outsourcing Technology

Supply Chain Hacks and Vendor Management for Financial Institutions

Customer Service & Loyalty Technology

6 Steps to Seamless Account Holder Onboarding

Outsourcing Payments

Tactfully Overcoming the Top 5 Delinquent Borrower Objections

Outsourcing

The Myth of Multitasking—and Its Impact on Financial Institutions

Payments

Keeping Pace with Digital Demand for Self-Service Payments Options

Capital Markets

The Basics of Investing in Municipal Bonds

Technology Payments

The Essential Software Development Toolkit for Your Payments Program

Lending

Credit Union Industry Stats and Performance Trends: Q2 2021

Marketing & Sales

The Pros and Cons of Direct Mail Campaigns for Financial Institutions

Payments

Designing a Useful, Usable, and Desirable Digital Payments Experience

Lending Regulations & Compliance

Innovative Standardization: The Next Gen of Standard Appraisal Forms

Insurance Customer Service & Loyalty

Surviving Uncertainty: Customized Credit Insurance Programs

Other Lending

Alternative Appraisals Are Becoming the New Normal for Lenders

Payments

From Bartering to Bitcoin: A Visual History of Payments Part 2

Other

5 Most Popular LenderHub Blog Posts You May Have Missed

Payments

From Bartering to Bitcoin: A Visual History of Payments Part 1

Marketing & Sales Payments

Three Quick Tips for Delighting Your Account Holders

Payments

Borrowers Want Digital Payments That Are Dynamic, Fast, and Resonant

Payments

Delivering Seamless and Secure Digital Payments Options

Lending Payments

Credit Union Industry Stats and Performance Trends: Q1 2021

Fraud & Cyber Security Technology Payments

How RegTech is Improving Efficiency in the Financial Services Industry

Payments

Usage of Digital Payments Reached 78% in 2020—How it Impacts Lenders

Payments

Digital Payments Solutions to Delight Your Indirect Borrowers

Collections Technology

COVID-19 Disrupts the Remarketing Process and Drives Digital Solutions

Marketing & Sales Payments

The 5 Key Secrets to Successful Phone and Email Sales

Collections

2021 Consumer Delinquency Forecast and Roadmap Considerations

Outsourcing Lending

All Signs Point to a Recovered Auto Loan Market!

Lending Marketing & Sales Customer Service & Loyalty

What Billie Eilish Can Teach Lenders About Capturing the Gen Z Market

Marketing & Sales Payments

4 Reasons Your Financial Institution Should be Using Social Media

Other Lending

Successfully Managing Your REO in a Post-Pandemic Environment

Lending Marketing & Sales

How to Make Your Auto Loans Stand Out from the Competition

Collections Marketing & Sales

5 Mistakes That Are Killing Your Customer Surveys

Lending Insurance Marketing & Sales

3 Tips for Effectively Cross-Selling Insurance at Your Financial Institution

Collections Regulations & Compliance

5 Key Compliance Questions to Ask Before Outsourcing Collections

Collections Outsourcing

5 Customer Service Mistakes Impacting Your Account Holders’ Experience

Payments

Emerging Fraud Trends for 2021 and Beyond

Marketing & Sales

How Fostering a Product-Driven Sales Culture Can Help Boost Sales

Customer Service & Loyalty

Transacting vs. Conversing: The Value of Authentic Communication in Collections

Capital Markets

2021 Municipal Bond Market Outlook

Collections Outsourcing

Increasing Borrower Retention in Today’s Uncertain Times

Collections Lending

2020 New Car Sales and 2021 Forecast for Repossessions

Collections Lending

Navigating Debt Collections Over the Next Decade

Lending

What Options are Available to Lenders as Forbearance Periods End?

Lending

[White Paper] 2021 Auto Lending Outlook

Collections Outsourcing

Working With Borrowers Hit Hard by Financial Hardship

Customer Service & Loyalty

Put a Ring on it: 4 Ways to Retain Your Account Holders

Collections Lending

Auto Lending Industry: The Top 5 Things Happening Now

Lending

How to Increase Non-Interest Income for Your Financial Institution

Lending

"Survive and Thrive" Should be Today's Auto Lending Mantra

Marketing & Sales

“Would You Like Fries With That?”

Auto Finance Market Stats and Trends: Q2 2020

Other Capital Markets

How to Capture Your Share of the Auto Loan Market

Lending Marketing & Sales

Connecting With Account Holders in Times of Crisis

Customer Service & Loyalty

Walking the Tightrope of Service and Risk Management

Lending

The Impact of COVID-19 on the Auto Lending Industry

Other Lending

Relationship Building During the Pandemic

Lending

Alternative Appraisal Options During Coronavirus Disruptions

Auto Finance Market Stats and Trends: Q1 2020

Fraud & Cyber Security Payments

4 Fraud Trends Impacting Consumers and Financial Institutions in 2020

Technology Payments

Accelerating the Pace of Self-Serve Payment Adoption

Technology Payments

How to Keep Pace with Advances in FinTech

Insurance Technology

Increasing Efficiency with RPA

Customer Service & Loyalty Payments

Propelling Payments into the Future

Other

3 Questions with SWBC Financial Institution Group's Mark Hein

Technology Payments

Innovative Borrower Communication Strategies

Fraud & Cyber Security Payments

Preventing Online Account Origination Fraud

Payments

Creating Frictionless Payments Solutions

Lending

Auto Finance Market Stats and Trends: Q4 2019

Payments

Social Distancing and the Need for Self-Serve Banking

Fraud & Cyber Security

Beware COVID-19-Related Scams

Lending Technology

How Millennials are Impacting the Housing Market

Collections Lending

Collections Strategies for Indirect Borrowers

Fraud & Cyber Security Payments

Transaction Laundering in the Payments Landscape

Outsourcing Lending

[Case Study] How Heritage FCU Increased Loan Protection Product Sales

Fraud & Cyber Security

How to Find Those "Red Flags" of Identity Theft

Lending

Is Your Institution Prepared for Declining Mortgage Interest Rates?

Lending Capital Markets

Auto Finance Market Stats and Trends: Q2 2019

Collections Regulations & Compliance

5 Standard Reports Your Outsourced Collections Partner Should Provide

Lending

One Size Does NOT Fit All in Property Valuations

Lending

Millennials and Mortgages

Customer Service & Loyalty

The CUInsight Experience Podcast: Featuring Charlie Amato

Regulations & Compliance

7 Components of a Complaint Management Program

Lending Technology

The Keys to Streamlining Your Loan Origination Process

Payments

Preventing Carding in a Cashless Age

Lending Technology

The Benefits of Implementing Debit Card Payment Options

Insurance

Shifting Focus to Your Underinsured Borrowers

Lending Customer Service & Loyalty

4 Ways to Make Your Financial Institution a Borrower's First Choice

Other Lending Marketing & Sales

Credit Union Industry Stats and Performance Trends: Q4 2018

Customer Service & Loyalty Payments

Increase Borrower Satisfaction Through Payment Convenience

Lending

The Transition to Non-Traditional Property Valuations

Proper Conduct for Repossession Agents

Customer Service & Loyalty Technology Payments

How Payment Preference Should Dictate Payment Acceptance

Collections Lending

How to Deal with Hostile Debtors when Recovering Collateral

Lending Insurance Marketing & Sales

Growing Non-Interest Income with Payment Protection

Collections Technology

Kick Your Outsourced Collections Machine Into Overdrive

Collections

How Improved Consumer Confidence Can Lead to Increased Debt

Lending Technology

Commonly Asked Questions about Automated Valuation Models

Lending

Watch for Accelerating Delinquencies as Sales Shift to Trucks

Technology Payments

How to Deploy an Omnichannel Payment Strategy

Insurance Marketing & Sales Customer Service & Loyalty

Add Value to Premium Checking with Voluntary Protection Products

Collections Insurance Customer Service & Loyalty

How Credit Card Delinquencies Affect Your Bottom Line

Split-Dollar Insurance: Life Insurance for Executives

Payments

Warning: ATM Global Cash-Out Scheme

Capital Markets

August 2018 Market Commentary

Lending

How Home Equity Lending Can Deepen Customer Relationships

Lending

How Baby Boomers May Hold the Key to Auto Lending Sales

Other

Don’t Be Caught Unprepared for the New Excise Tax

Collections

5 Common Collections Challenges (and How You Can Overcome Them)

Collections

10 Topics to Educate Your Customers on Debt Management

Regulations & Compliance Payments

Warn Your Customers About Romance Scams in Payments

Lending

A Deeper Look Into the Appraiser Shortage

Marketing & Sales

Borrow Best Sales Practices from Other Financial Institutions

The Quest for Non-Interest Income

5 Ways to Advance Your Investment Program

Outsourcing Lending Insurance

Columbine FCU Finds Indirect Lending Success with Hybrid CPI

Lending Marketing & Sales

How Longer Auto Loan Terms Impact Your Financial Institution

Capital Markets

May 2018 Market Commentary

Collections

Dude, Where's My Car?

Lending

Use Loan Protection Products to Accelerate Sales

Capital Markets

March 2018 Market Commentary

Fraud & Cyber Security Payments

How EMV Technology Affects Financial Institutions

Lending

Depreciation Benefits of Vehicle Protection Products [Infographic]

Insurance

Credit Life Insurance and the Underinsured/Uninsured American

Lending

Take Your Direct Lending Game to the Next Level

Capital Markets

January 2018 Market Commentary

Fraud & Cyber Security

Threat and Vulnerability Management: Sometimes You See the Bullet Coming

Marketing & Sales Customer Service & Loyalty

4 Rules for Creating Compelling Consumer Experiences

A Road Map for the New Year