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SWBC's LenderHub blog is a one-stop resource for lenders.


Recent Posts

4 Things Consumers Expect from a Payments System

Consumers are empowered to do almost everything themselves online or via mobile—from comparing prices to checking in at the airport. Where there’s a will, consumers want a way, and that includes procuring their own customer service in the fastest, most convenient way possible. Here are a few things your financial institution can do to ensure you are meeting today’s consumer preferences and needs.

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How Do Your Self-Service Touch-Points Stack Up?

As a financial institution, you may be aware of the importance of the quality of service that institutions need to offer through self-service channels. With hundreds of thousands of customers moving from larger financial institutions to smaller, more community-based institutions and vice-versa, the attention placed on institutions’ mobile and online banking capabilities has grown.

As consumers move, or consider moving, their banking relationship, they will be equating your convenient, self-service options to those of other financial institutions, and you will need to make sure you measure up in order to retain these new accountholders and lure those on the edge of making the transition.

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FinTech: How Does It Affect You?

It’s not often that you hear about a credit union doing something technologically innovative on the national news—if ever. But, how often do you hear about a technology firm offering innovative financial services? If you answered, “about five minutes ago,” you’ve definitely been paying attention. 

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