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Karen Townsend

Karen Townsend is the Director of Product Sales for SWBC and possesses an extensive history in the auto finance industry, specifically within the repossession and remarketing arena. She has led operational teams at a senior level and has also been on the sales side of the house, working directly with clients to help them navigate through their loss mitigation needs. Having been a client herself, Karen brought a unique perspective to her previous position as SWBC's Loss Mitigation Program Manager, giving her the ability to deliver insights from an operational and functional point of view. She is dedicated to the highest levels of customer service and to delivering client solutions that offer the most streamlined, efficient, and effective solutions available. Karen holds a master’s degree in organizational leadership with an emphasis on strategic innovation and change management from Colorado State University and a bachelor’s degree in organization development from Regis University.

Recent Posts

Collections Technology

COVID-19 Disrupts the Remarketing Process and Drives Digital Solutions

Outsourcing Lending

All Signs Point to a Recovered Auto Loan Market!

Lending

Watch for Accelerating Delinquencies as Sales Shift to Trucks

Collections Regulations & Compliance

Big Government and Debt Collection: What You Need to Know

Collections

What Repossession Really Costs Your Financial Institution

Customer Service & Loyalty

Improving Customer Service Through Technology

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