Glenn Williams joined SWBC in 2017 and currently serves as the SVP of Contact Center Performance Management. He leads a large team across multiple contact centers that deliver inbound and outbound call services to financial institutions. Over his 30+ year career, Glenn has led large operational teams at two of the nation’s largest Banks and has consulted at two others in the top 10. He has a successful track record creating and managing complex workforce management processes for financial institutions. Glenn excels at performance management, collections operations, program management, and steps into every situation with a problem solvers mentality.