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Digital Vs. A Live Agent

by Jeff Mortenson, SVP Product Collections & Contact Center

The financial services industry is continuously evolving, and it is essential to optimize collections strategies to maintain liquidity and minimize risk. One of the most critical choices for credit un...

Kathy Thuneman

Kathy Thuneman is a Trainer and Performance Consultant at SWBC. She joined the team in 2019. She has a Bachelor of Arts degree from Drury University and has completed the Certified Credit Union Executive designation. Kathy helps credit union lenders by training and coaching them on the SWBC products. In her free time, Kathy is a four-time Ironman triathlon finisher and when she is not in the classroom training, you will find her out training for her next triathlon.