Janet Loriot joined SWBC in 2015 as Executive Vice President of Operations for The Financial Institution Group. In this role, she manages all operations and technology for the insurance tracking business, the contact center services group, and collections. These operations include service centers in San Antonio and Mexico, and vendor locations in the U.S. and abroad. Janet has over 30 years of experience in the financial services sector, working in positions that included operations, support, and information technology. Prior to joining SWBC, Janet was a Senior Vice President at Bank of America Home Loans for nine years. Before that, she worked for Key Bank as Vice President of Call Center and Voice Applications. Janet has a Bachelor of Science in e-Business Management from the University of Phoenix.