<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=905697862838810&amp;ev=PageView&amp;noscript=1">

When Not in Doubt, Doubt

Posted by Eric Salzman   |  January 9, 2017 at 11:45 AM

The great French philosopher, Voltaire, once said, “Doubt is not a pleasant condition, but certainty is absurd.” I may get that tenet tattooed on my forearm! I was certain that, if Donald Trump won the presidency this past November, the condition of uncertainty would plague risk markets and cause a sharp flight-to-quality rally in treasury notes. I really had no doubt. After all, what exactly would a candidate who ran on the promise of dramatic change in fiscal spending, tax and trade policy, regulation, and international security agreements do if he took office? How would such a bold shift in domestic and global policy affect the markets and the global economy? How would the Federal Reserve respond to a policy of large fiscal spending at a time of near full employment?

Read More

Essentials for Successful Telephone and Email Sales

Posted by Dee Dee Metter   |  January 6, 2017 at 10:00 AM

Technology has had a major impact on many industries and the financial services industry has certainly not gone unaffected. The future is here now and the financial footprint has become global. To ensure a share of market, it’s vital to prepare ourselves to maximize multiple delivery channels and telephone and email are two of those. There are two thoughts regarding building customer relationships and selling products/services over the telephone and email:

Read More

No Prizes for Halftime Scores

Posted by Eric Salzman   |  January 3, 2017 at 10:29 AM

Last November, I submitted my predictions for 2016 in a piece titled “Looks Like Lower and Flatter for 2016.”

By “lower and flatter,” I was referring to longer-term U.S. interest rates and the yield curve, respectively. My thoughts were that a number of factors, most of them outside the United States, would keep inflation well at bay and actually continue to inspire dark thoughts of deflation in Europe and Japan. Additionally, a lower growth recalibration for China and emerging market economies due to a strong U.S. Dollar (USD) would drive rates lower. This summer, there was serious speculation that the Bank of Japan (BOJ) would actually resort to “helicopter money” to try and ignite inflation, and the European Central Bank (ECB) seemed on a course to deepen their drive for negative interest rates. So for nine months I was right, actually 10, if you count December 2015! However, the election of Donald Trump on November 8, 2016 destroyed the call. Literally overnight, markets began to price in a very high probability of what central banks have been trying to do, with little or no success since 2010, global economic reflation. And with that, my 2016 call was destroyed! Yields skyrocketed and while the U.S. Treasury yield curve actually flattened, it flattened because a more hawkish Federal Reserve pushed short- to medium-term rates up sharper than longer term rates, not something I called for.

Read More

The Top 5 Most Popular LenderHub Posts: 2016 Edition

Posted by Victoria Penn   |  December 29, 2016 at 2:11 PM

We can say a lot about 2016—some of it good, some not so great. In 2016, pop icon, Prince passed away, Leonardo DiCaprio finally won an Academy Award for Best Actor in a motion picture, Michael Strahan left Live with Michael and Kelly to join Good Morning America, boxing legend, Muhammad Ali, passed away, Britain voted to leave the European Union (a.k.a Brexit), Pokemon Go was "a thing," the Chicago Cubs won the World Series for the first time in 108 years, and Donald Trump was elected President of the United States, among many other great and terrible things.

Read More

The Sales Presentation Begins at  'Hello'

Posted by Chasity Monk   |  December 28, 2016 at 8:54 AM

In this hi-tech, digital age, we tend to lose the "art" of conversation with our customers. Customers are the lifeblood of a business, so building a strong rapport with them is imperative to the success of almost any organization. Learning about your customers and developing a strong relationship can take time and dedication, so deploying the right communications strategies is critical. Here are four steps for establishing better communication and, in turn, lasting relationships with your customers.

Read More

Credit Unions Exemplifying the Holiday Spirit

Posted by James Ryan   |  December 22, 2016 at 8:03 AM

When the people helping people philosophy of credit unions collides with the holiday spirit of giving, it is a beautiful thing. As an active member of the credit union community, I have the privilege of hearing stories of the credit unions I work with and serve going above and beyond for their members, particularly around the holidays. I wanted to share some of those stories today, in hopes that as we make our way through the hustle and bustle of the end of the year, you’ll remember why we all work so hard—to truly make a positive difference in the lives of our members.

Read More

Communication Breakdown

Posted by Eric Salzman   |  December 19, 2016 at 11:37 AM

Federal Reserve Chairwoman, Janet Yellen, managed to do something quite extraordinary when the Federal Open Market Committee (FOMC) met last Wednesday. She succeeded in turning one of the most anticipated policy moves in recent memory (a 25 basis point increase in the Federal Funds rate) into a gut-wrenching roller coaster of volatility that spiked interest rates across the globe, sent the U.S. Dollar (USD) on a rampage, and forced emerging market central banks to tighten domestic monetary policies and sell precious USD reserves to defend their currencies. If there was a contest to come up with a theme to the Chairwoman’s press conference, I would choose “Hysteresis to Hysteria in 10 Simple Words.”

Read More

Credit Union Industry Statistics and Performance Trends: Q3 2016

Posted by Michael Dippo   |  December 15, 2016 at 5:11 PM

CUData.com recently released their Q3 2016 Credit Union Industry Statistics and Performance Trends report. This quarterly report includes valuable data and statistics for credit union leadership in an easily digestible format. The report contains comparative peer analysis and industry performance trends to assist executive leadership with their strategic planning initiatives and goal setting.  

Read More

If Only We Had a Defense

Posted by Eric Salzman   |  December 12, 2016 at 12:00 PM

I’m a New York Giants football fan. Last year, they finished with six wins and 10 losses. The team lost an astounding five games where they were leading heading into the fourth quarter. In three of these contests, they lost in the opponent’s final offensive drive of the game. If they would have won those three games that they blew in the last two minutes, they would have probably gone to the playoffs. Yet, they blew each of those games because the defense was atrocious. They could have put traffic cones on the field and had a better chance to stop the other team’s last chance drive.

Read More

[Video] Differentiating Your Auto Loan Offer

Posted by Mike Moore   |  December 8, 2016 at 12:51 PM

For years, credit unions have marketed their auto loans by promoting their industry-leading low interest rates, low payments as a result of those low interest rates, and great service. While those offers are certainly worth mentioning, unfortunately, they are no longer differentiators in the current auto lending environment that has been in a low-rate holding pattern for some time. In order for lenders to distinguish their auto loan program from the competition, they must learn to offer borrowers a better value.   

Read More

About the LenderHub Blog

SWBC's LenderHub blog is a one-stop resource for lenders. Come here to learn tips and best practices for risk management, income generation, marketing, operational improvement, and customer retention, as well as to learn about industry trends and SWBC news.